At AnaOno, we strive to ensure all orders are processed accurately and efficiently. Once an order has been assigned a tracking number, we cannot accommodate any changes or modifications. This includes alterations to product selections, sizes, colors, quantities, shipping addresses, and/or payment methods. If an error has occurred, we will do our best to accommodate any updates to orders that do not yet have a tracking number associated. If updates are not made prior to assignment of tracking number, you will be responsible for all return shipping costs for any unwanted merchandise, as well as for redirecting any shipments to a different shipping address than what was submitted on the original order. To ensure you receive the product(s) you want, we encourage you to carefully review your order before finalizing your purchase. If you have any questions or need assistance prior to placing your order, our customer service team is here to help: CS@AnaOno.com
To be eligible for a return, your item must be unworn, unwashed, with all tags and original packaging intact. If returned items are presented with deodorant marks, skin debris, strong odors, bodily fluids, etc., the return will be rejected and items will be destroyed.
Orders are eligible for a return for up to 21 days after receipt. Orders delivered to our warehouse beyond 21-days are not eligible for return.
Items included in this sale are not eligible for exchange, only refund. Original Shipping costs are not refundable.
Return shipping costs are the responsibility of the customer. AnaOno is not responsible for lost returned packages. We strongly encourage you to ship with tracking.
All return packages may be shipped to AnaOno, 181 Kent Dr, Suite A, Seaford DE 19973. Please include your order number, name, and email address inside the package.
Upon request, AnaOno will email a return shipping label. The return shipping fee (ranging from $5-$15, depending on package weight) will be deducted from your refund balance. You may contact CS@AnaOno.com to request a return shipping label.
Once your return has been received and inspected, refunds will be processed within 24-48 business hours, though your bank may take an additional 2-3 days to post the funds to your account. All refunds will be applied to the original payment method. We will notify you via email when your return has been processed or if it has been rejected. Please be sure to add CS@AnaOno.com to your safe senders list.
Late or missing refunds (if applicable):
If you haven’t received a refund within 2 weeks of returning, first track your return package to ensure it has been delivered to AnaOno, 181 Kent Dr, Suite A, Seaford DE 19973. If you have received a refund notification in your email, but your bank has not deposited the funds, contact your bank or credit company directly.
If the package has been confirmed as delivered, but you have not received a refund notification from AnaOno, please contact us directly at CS@AnaOno.com